Policies & transparency

Acceptable Use Policy

Rules for responsible, secure and lawful use of our website, tools and digital services

VORTEXA DIGITAL team strategy and creative work

01. Who must comply

Visitors, clients and any authorized users of hosted features, forms, integrations or managed tools must use them lawfully. Clients must ensure that their staff, contractors and agents follow applicable obligations.

02. Fraud, misrepresentation and impersonation

Do not create misleading identity claims, fake reviews, deceptive offers, forged communications, phishing pages or marketing that misstates affiliation with a business, platform, institution or government agency.

03. Spam, outreach and consent

Do not use services to send unsolicited mass messages or calls in violation of applicable consent, opt-out, sender identification and recordkeeping requirements. Clients are responsible for CAN-SPAM, TCPA and other applicable laws and platform requirements, as relevant.

04. Privacy and personal data

Do not upload or process personal information you lack authority to use. Do not sell unlawfully obtained contact lists, expose private records, scrape restricted personal data or bypass privacy preferences. Sensitive information should be minimized and protected.

05. Security and system integrity

Do not distribute malware, conduct credential stuffing, probe accounts without authorization, bypass security controls, overload infrastructure or interfere with systems. Report suspected vulnerabilities responsibly rather than exploiting them.

06. Intellectual property and media

Only provide material you own or are licensed to use. Do not request counterfeit brand pages, copyrighted-media misuse, unauthorized logo reproductions or rights-infringing assets.

07. Advertising and search platform integrity

Do not request cloaking, fake traffic, fabricated clicks, manipulated reviews, policy evasion, deceptive landing pages, ad account circumvention or misleading tracking. Platform suspension and rejection can result from prohibited campaigns.

08. Harmful and discriminatory content

Prohibited uses include threats, harassment, non-consensual intimate imagery, exploitation, targeted abuse, and unlawful discrimination. We may decline content that presents clear legal or safety risks.

09. Client-submitted code and integrations

Clients must disclose third-party code, licenses and data flows relevant to a project. We may reject integrations likely to compromise user security or violate provider conditions.

10. Investigation and corrective action

When credible concerns arise, we may ask for additional information, request correction, restrict affected functionality or pause work as reasonably necessary. Serious abuse can result in termination subject to applicable agreements and law.

11. Reporting concerns

Report suspicious use using the Contact page. Include relevant URLs, timestamps and a concise explanation, but avoid sending passwords or unnecessary personal data.

Related policies: Terms & Conditions · Acceptable Use · Refunds & Cancellation · Privacy

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